Policies

At Lola Hair Studio, we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below, please feel free to contact our team.
Late Cancel / No-Show

Policy

Our cancellation policy is in place to ensure that we can accommodate all of our clients and maintain our high level of service. If you need to cancel or change your appointment, we kindly ask that you do so at least 24 hours in advance and 48 hours in advance for any service over 2 hours to avoid any charges.

In the event that you cancel your appointment less than 24 hours before your scheduled time, you will be charged 100% of the total cost of the services booked. Similarly, if you cancel your appointment 48 hours or more in advance, you will be charged 50% of the total cost of the services booked.

We require a credit card at the time of booking to reserve your appointment. This form of payment will be charged in the event of any late cancellations, late changes, late arrivals, or a no show.

We understand that unexpected situations may arise, and we will do our best to accommodate any necessary changes to your appointment. However, we kindly request that you provide us with as much notice as possible to allow us to make the necessary adjustments to our schedule.

Thank you for your understanding and cooperation in adhering to our cancellation policy. We look forward to providing you with the best possible service.

Payment

Cash and checks are preferred.  Visa, Mastercard, Discover and American Express are also accepted.  
*Please note that gratuities cannot be added to credit cards.

Tipping &

Gratuity

Gratuities are greatly appreciated, on cash, Tippy or check; available for each stylist.
Refunds &

Adjustments

Refunds are not extended for services. However, we stand behind our work with a promise of complimentary adjustments within 10 days post-service. To ensure the lasting quality of our work, this guarantee applies only when you follow the aftercare regimen recommended by your stylist. The use of non-professional products, may affect the longevity and appearance of your hair color or treatment. For best results, please use the products advised by your stylist.
Get In Touch
  • 703 Mt. Auburn St
    Cambridge, MA 02138
Our Hours
  • Mon: 11AM - 8PM
    Tues: 10AM - 7PM
    Wed: 10AM - 8PM
    Thurs: 12PM - 8PM
    Fri: 10AM - 6PM
    Sat: 9AM - 5PM
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